Customer Complaint and Satisfaction Management Policy
As FMS Yemek, we manage suggestions and complaints regarding the services we provide to our customers within the framework of the following policy.
We receive our customers' complaints and satisfaction feedback quickly and accurately through our appropriate communication channels.
Throughout our customer complaint management processes, we do not impose any financial or non-financial cost on our customers.
Upholding the principle of confidentiality, we conduct our assessments impartially and fairly.
For justified complaints, by providing the necessary resources to meet customer expectations, we compensate for any losses that may arise through effective, realistic, and applicable solutions.
We develop system improvement plans aimed at enhancing customer satisfaction and process effectiveness.
We are committed to complying with legal requirements and relevant standards.